Rude Customers Rant

Okay, so I had to wait a few days before I posted this, then I had to rewrite it to make it less vicious.  But I have a few pet peeves when it comes to customers, and I had three of those happen Saturday at Two Sisters monthly Swap Meet.

First, was a low-baller.  If you have ever sold anything you know the customer of which I speak.  They pick up an expensive item, then offer a ridiculously low amount.   Now keep in mind I sell both vintage, and handcrafts at the monthly swap meet.   In this case the customer picked up a vintage piece of glass, one that regularly sells online for 50 dollars or more depending on color, time of year, and how many people want it.   When I find this piece (and it is getting much harder to find) I can sell it easily for 35 bucks at the swap meet, and it is usually one of the first pieces to sell.  This person picked it up, looked over carefully (it was in mint condition) then turned to me and said I'll give you 5 dollars for it.  I kept my cool and said thanks but no thanks.  Then they said I'll come back near the end of the sale maybe you'll be willing to sell it then.   Thankfully it sold for full price a few minutes later, so I had the privilege of  looking them in the eye and saying, oh I sold that for full price a few minutes after you walked away.  (sometimes you get to see karma in work).

Second was someone who picked up a 1 dollar item (I think it was a card of buttons), and pulled out a 100 dollar bill.  I did refuse to take it, usually when people do that it is because they forgot to get change the day before.  When they said the only other thing they had was a credit card, I said that's okay, I'm set up for cards.  Of course they decided they didn't need them that badly and walked away.

And one of my favorites.  The three guys who were friends, hadn't seen each other in a few days, and decided standing in front of my booth blocking the entrance was a great place to visit.  I let it go for a couple of minutes, then asked them politely to move to one side.  They acted like I wasn't even speaking.  It took me almost 30 minutes to get them to move.  I just kept saying excuse me, your blocking my booth, please move to one side so customers can get in.  And actually it was a customer who finally got them to move.  The guy was shopping with is kids and the kids wanted to see the toys I had on the handcraft side of the booth.  When it was obvious the three were not going to let the kids by, he just walked up and pushed them out of the way, saying my kids want to get in here to shop and your blocking the entrance.  I think he actually shocked them into moving (my hero).  Although I was thinking, they were lucky I did not have a two by four handy.

So that brings me to my pet peeves that customers do (some on purpose, some don't even realize they are doing it) These are not necessarily in order.

Low ballers -  offer tiny amounts of money for items that are already priced.

The I need change people -  they will find the cheapest thing in your booth and pull out a large bill,  it happens at every show I do.  Sometimes I will break the bill, sometimes I say no and offer to take a card.  It depends on the time of day.  If its late in the day, chances are big bills are all they have left, early in the day, they were just too lazy to get change.

The on my God I haven't seen you for at least a day (month, week, year) and proceed to catch up while blocking the entrance to your booth.  Most will move to one side if you ask politely.  Some just ignore you and continue "catching up".

The person who picks up the handcrafted item you spent hours making (in some cases days and weeks perfecting the pattern),  and taking detailed notes on construction in order to go home and make it themselves.  I have started offering the printed patterns for the items I have designed myself for sale, and pointing them out.  Most end up purchasing the pattern, a few get upset that I dare suggest they purchase a pattern when they are quite capable of making it themselves.

Then there is the one who runs down everything they pick up.  They could make it better, they don't know why the rare piece of furniture is priced so high, when the seller probably picked it up for next to nothing at a yardsale, or my favorite what makes your stuff so special, anyone can crochet, knit, make pottery, or jewelry, or whatever your craft is.  These people you just have to ignore, there is nothing you can say or do that will change their minds.  Just smile and say nothing.

Then my favorite when it comes to hand crafts  the customer who says well I know the materials only cost you x amount, why are you selling for that much.  Excuse me,  I have time invested into the item, as well as things like rent, utilities, insurance, food, etc to cover as well.  All of that has to go into the cost of the item.  (these are usually the people selling at the church craft shows and charging only enough to by more materials to make more of their items, you know the ones that make it harder for the rest of us to make a living with our hand crafts)

And I get this one, but for some reason they only tend to show up at vintage shows (I don't do as many of these anymore, but still....)Well I can get it cheaper elsewhere.  I actually had a customer tell me they could get a certain depression glass pattern that has not been made (or even reproduced) since the mid 1930's) new for a cheaper price at a department store in town.  I suggested that if that was the case they may want to visit that store, because I could not possibly sell the pieces I had in that pattern that cheap, as I had paid more than that for them.  It was the first day of a 3 day show, they came back on the 3rd day, waited until I walked away from my booth (not realizing I was in the booth next door paying for a piece of furniture the dealer had put back for me) and bought all the pieces I had left in that pattern (my cousin was running the booth for me while I was doing my shopping).  I walked in just as they were walking out.  They turned a nice shade of red, I just smiled and said hi, beautiful day isn't it. 

But I think the type of customer that annoys everyone, is the person who lets their kids run wild.  They don't keep an eye on them, and don't try to stop them from picking up anything and everything they can.  And heaven forbid if you say something to the kid.  You are the one that gets yelled at.  Even if all you said was please don't handle that, its very fragile.  I have even had to ask kids not to run in my booth I did hear the best response from a vendor at a show I was shopping at though.  The kid kept grabbing expensive glass items off the vendors table.  Her husband would quickly take the item and put it back on the table, while saying please don't touch anything, (the child in question was standing on tip toe, and reaching up and grabbing the item off the table, so you can't say the stuff was at their level)  After about the 4th or 5th time his wife turned to the mother and said  "If your don't stop your kid from grabbing my stuff, I'm going to kick your ass"  (that was a direct quote).  The mother grabbed the kid and took off.  Next time I saw them she still had a death grip on the child's arm.

So those are my biggest pet peeves for rude customers.  I'm sure others could add to this list easily.

Maybe next time I'll do a pet peeve for sellers I have encountered over the years.